Mercado Bitcoin separates balance access from payment recovery
The exchange’s current FAQ describes a staged return and leaves Pix and other movement functions for later stages.
Mercado Bitcoin’s incident FAQ says the first reopening stage lets customers inspect balances and investments. It describes this access as gradual from November 9, distinct from restoring the ability to move money.
The FAQ places Pix in a subsequent stage, with withdrawals initially limited to accounts under the same holder’s name and CPF. Trading and crypto transfers follow in later stages. It does not confirm the digest’s specific next-week reopening date.
For regional fintech operators, the useful lesson is to publish service status by capability. Seeing a balance, withdrawing local currency and transferring crypto are different recovery milestones; one should not stand in for the others.