Official resource

Contact and official channels

Official public paths for ETH Canal program, partnership, and community contact.

Program participation

Official channels

Membership support

For membership payment, access, refund, or privacy help, email hello@ethcanal.xyz with “Membership support” in the subject and briefly identify the type of request. This direct email is the private intake boundary; the public Telegram and WhatsApp groups are not support intake. The response target is one business day for payment or access requests and three business days for routine membership requests.

Do not send a full card number, card security code, authentication code, secret, private key, credential, confidential deal information, or sensitive identity document by email, public form, or social channel. The support operator will request only the minimum additional information through an appropriate private method if it is needed.

Last reviewed August 2, 2026.